Shipping and delivery policy

Last updated: 15 September 2026

Delivery destinations

Lumora ships to the destinations offered during checkout. A destination is available when your address is accepted and a shipping method is displayed at checkout.

Products shown on Google are currently intended for France, Belgium, Germany, Spain, the Netherlands, Switzerland, Canada, the United Kingdom and the United States. The availability of another destination on the store does not necessarily mean that our products are listed on Google in that country.

Shipping costs

Standard shipping is free when shown as such at checkout. The total amount due, including any shipping charges, is displayed before you place the order.

Processing and estimated delivery times

Orders are generally prepared within 24 to 48 business hours after payment is confirmed.

After dispatch, delivery generally takes 7 to 12 business days depending on the destination, product and carrier. These times are estimates and may be affected by weekends, public holidays, busy periods, customs checks or events beyond our reasonable control.

Order tracking

When tracking is available, you will receive an email containing the tracking number or link. If you have not received any information after dispatch, check your spam folder and then email contact@lumora-art.fr.

Taxes, customs and import charges

For deliveries outside the European Union, local authorities may charge taxes, customs duties or import fees when these amounts are not already included at checkout. The amount and collection process depend on the destination country.

Delivery address

Check your address before placing the order. If you notice an error, contact us immediately. Changes cannot be guaranteed once an order is being prepared or has been dispatched, and reshipping costs may apply when the customer supplied an incorrect address.

Delay, loss or damage

If a parcel is significantly delayed, marked as delivered but not received, lost or damaged, email contact@lumora-art.fr with your order number. For a damaged item, include photographs of the parcel and product. We will open an investigation with the carrier and offer the appropriate solution without restricting your statutory rights.

Contact

For any delivery question, email contact@lumora-art.fr.