Politique de Confidentialité

Last updated: 22 April 2026

Lumora operates this store and this website, including all information, content, features, tools, products and related services to provide you, as a customer, with a personalised shopping experience (hereinafter the "Services"). Lumora is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of a contradiction between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use and disclosure of your information described in this Privacy Policy.

When we use the term "personal information", we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made non-identifiable, such that it does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

We may collect personal information from the following sources:

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services. Additionally, in order to protect, develop and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, in particular to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights you have, you can consult the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights relating to your personal information here Shopify Privacy Portal Link.

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of the information on those sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content of those platforms, nor of their owners or operators, unless otherwise stated on the Services.

The Services are not intended for use by children and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the details indicated below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (within the meaning of the definitions of these terms under applicable law) personal information about persons under 16 years of age.

Please note that no security measure is perfect or infallible and we cannot guarantee "perfect security". Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on different factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy.

Depending on your place of residence, you may have some or all of the rights set out below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and, in some cases, we may refuse your request within the limits permitted by law.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided for by local legislation, you may exercise the following rights in addition to the rights listed above:

You may exercise these rights at the locations provided for this purpose on the Services or by contacting us at the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can consult https://privacy.shopify.com/en.

We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided for or authorised by applicable law. In accordance with applicable law, you may designate an authorised agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorisation you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes provided by applicable law.

If you wish to file a complaint regarding our processing of your personal information, please contact us at the contact details indicated below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the contact details indicated below, or by filing a complaint with the competent data protection authority in your region. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses, or where applicable, any equivalent contract issued by the competent authority of the United Kingdom, unless the data transfer is made to a country recognised as offering an adequate level of protection.

We may update this Privacy Policy at any time, in particular to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last updated" date and provide notice in accordance with applicable law.

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call us at +33 6 49 86 57 08, send us an email at contact@lumora-art.fr or contact us at 49 Rue Denis Roy, 95100 Argenteuil, France. For the purposes of applicable data protection legislation, we are the controller of your personal information.