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Helpful answers,
at every step of your order.
Where can I find my order number?
Your order number is in the confirmation email sent after your purchase. Please check your spam folder too. Still can’t find it? Contact us.
My order is not showing.
Copy the number from your confirmation email and check that you are using the email address entered at checkout. If your order still cannot be found, contact our team.
When will tracking be available?
Tracking information appears after dispatch and once the carrier has provided updates. Please also check your shipping confirmation email.
I need help with my delivery.
Email us at contact@lumora-art.fr with your order number and details of the issue. We’ll help you check what is happening.
My tracking has not changed.
Events appear when the carrier provides new information. If you have any concerns, contact our team to check the situation.
The estimated delivery date has passed.
Check the latest tracking event for more information. If the estimated date has passed and your order has not arrived, email contact@lumora-art.fr with your order number. We’ll help you check what is happening.
What do the tracking stages mean?
The stages show the progress of your order, from confirmation to delivery. After dispatch, they are updated as the carrier provides new information.
I need help with my delivery.
Email us at contact@lumora-art.fr with your order number and details of the issue.