Privacy policy

Last updated: May 13, 2026

Lumora operates this store and this website, including all information, content, features, tools, products and related services to provide you, as a customer, with a personalised shopping experience (hereinafter the "Services"). Lumora is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of a contradiction between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use and disclosure of your information described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made non-identifiable, such that it does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Your communications with us including information you include in your communications with us, for example when you submit an enquiry to customer service.
• Device information including information about your device, your browser or your network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, in particular how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us;
• Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Provide, tailor and improve the Services. We use your personal information to provide you with the Services, in particular to perform our contract with you, process your payments, process your orders, remember your preferences and the items that interest you, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, enable you to post reviews, and create a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements for products or services on the Services or on other websites, in particular based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other access credentials with anyone.
• Communicating with you. We use your personal information to provide you with customer service, respond to your requests, offer you efficient services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, in particular requests from law enforcement or government bodies, to investigate or participate in civil discovery proceedings, potential or ongoing disputes, or other contentious proceedings, as well as to enforce our terms or policies, or investigate potential violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers and other third parties that provide services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping).
• With business and marketing partners in order to provide you with marketing services and to serve you advertisements. For example, we use Shopify to support personalised advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content, based on your online activity across different merchants and websites. You can exercise your rights to opt out of these uses here
• When you instruct us, submit a request to us or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our group of companies.
• In the context of a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (in particular in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, as well as to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services. Additionally, in order to protect, develop and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, in particular to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights you have, you can consult the Shopify Consumer Privacy Policy . Depending on your place of residence, you may exercise certain rights relating to your personal information here Shopify Privacy Portal Link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of the information on those sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content of those platforms, nor of their owners or operators, unless otherwise stated on the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the details indicated below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (within the meaning of the definitions of these terms under applicable law) personal information about persons under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or infallible and we cannot guarantee "perfect security". Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on different factors, such as the need to retain this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights set out below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and, in some cases, we may refuse your request within the limits permitted by law.

• Right of access / right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
• Right to rectification. You may have the right to request the rectification of inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale or sharing for targeted advertising purposes. Depending on your place of residence, you may have the right to opt out of the "sale" or "sharing" of your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising", as defined by applicable privacy laws. You can exercise your rights to opt out of these uses here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on your place of residence, we will automatically treat this as an opt-out request for the device and browser you are using to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. To learn more about Global Privacy Control, you can consult https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognise other "Do Not Track" signals that may be sent from your web browser or device.
• Communication preferences management. We may send you promotional emails. You can at any time choose to no longer receive them by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

You may exercise these rights at the locations provided for this purpose on the Services or by contacting us at the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can consult https://privacy.shopify.com/en.

We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided for or authorised by applicable law. In accordance with applicable law, you may designate an authorised agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorisation you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes provided by applicable law.

Complaints

If you wish to file a complaint regarding our processing of your personal information, please contact us at the contact details indicated below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the contact details indicated below, or by filing a complaint with the competent data protection authority in your region. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses, or where applicable, any equivalent contract issued by the competent authority of the United Kingdom, unless the data transfer is made to a country recognised as offering an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, in particular to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last updated" date and provide notice in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call us at , send us an email at younes.salhi.sy@gmail.com or contact us at 49 Rue Denis Roy, Argenteuil, 95100, FR For the purposes of applicable data protection legislation, we are the controller of your personal information.